The Best Practices Blog

Copilot Studio is an end-to-end conversational AI platform that empowers you to create and customize copilots using natural language or a...

Note: As announced at Microsoft Inspire 2023, as of September 1, 2023, Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365...

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product...

Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of...

This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions. The era of AI is here, and it’s...

At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365...

National Retail Federation (NRF) 2023: Retail’s Big Show is here, and thousands of people are joining together in New York City to...

90 percent of companies say their existing systems for tracking customer journeys need improvement. In today’s customer-centric world,...